Oracle 1Z0-465 問題集

質問 1：
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
A. $C
B. CF$
C. C$
D. CO$
E. RN$
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Verify that all selections of the target answer(s) contain the search terms you're looking for.
B. Create entries for the word and its syntax in the dictionary file.
C. Update the answer keywords
D. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
E. Create alias and thesaurus entries with the correct target search terms.
正解：E

質問 3：
Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?
A. Set the display position to "Fix at top."
B. Set the display position to "Place at top."
C. Assign all products and categories to the knowledgebase answer.
D. Add the search term to the keyword field of the knowledgebase answer.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.


A. Option A
B. Option C
C. Option D
D. Option B
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?
A. The answers detail page
B. They are only available when using smart assistant
C. The answers list page only
D. The popular answers list page
E. Any page the customer wants it placed
F. Ask a Question
正解：A,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
You are creating several new standard bead entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?
A. Variable pulls in a dynamic value from the database and $ is a fixed variable.
B. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
C. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
D. Variable is a fixed value and $ pulls in a dynamic value from the database.
E. $ allows the agent to enter a value and Variable is a fixed value.
正解：A

質問 7：
Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?
A. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.
B. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
C. Create a Named Event to fire each end point of the Guide.
D. Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
E. Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
正解：B,C
解説: (Topexam メンバーにのみ表示されます)