Oracle 1Z0-465 問題集

質問 1：
Your customer has asked that all of the knowledge base answers be updated with new address and contact details.
There are about 500 answers existing to date and your client informs that they will be moving again at the end of the year and do not have the man power to keep this up to date on an ongoing basis.
Your client has three interfaces for each of their lines business that will all have different information.
What do you tell your client to configure?
A. Create variable and update all answers to include it.
B. Call support and have them run a search and replace on the database.
C. Search for all answers with the address and update them.
D. Create a standard text to include the new addresses and update all the answers to include it.
正解：D

質問 2：
Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.
A. Oral
B. Mouth
C. Chin
D. Jowl
E. Jaw
F. Palate
G. Cheek
正解：D,E,G
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
A. $C
B. CF$
C. C$
D. CO$
E. RN$
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Your customer wants agents to automatically receive an incident private note that explains how to handle specific responses from customers.
These incidents would be identified by specific terms in the subject line.
Select three steps needed to accomplish this.
A. Use an Incident Business Rule to append standard text to Customer Thread.
B. Use an Incident Business Rule to append standard text to the uncommitted response buffer.
C. Create Standard Text with instructions.
D. Add the Standard Text as Private Note to Thread in the workspace rule.
E. Add a workspace rule that checks for identified terms in the subject line.
正解：C,D,E

質問 5：
Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.


A. Option A
B. Option C
C. Option D
D. Option B
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?
A. Solved
B. Unresolved
C. Updated
D. Waiting
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?
A. Conditionally hide specific product items based on the logged in staff account's profile.
B. Copy the value in the Queue menu to a custom field.
C. Change the color of the Banner Flag based on the incident's severity.
D. Right justify all field labels on the workspace
E. Focus on a specific workspace tab based on the value of a custom field.
正解：A,C,D
解説: (Topexam メンバーにのみ表示されます)