IBM 000-275 問題集

質問 1：
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst is using the following description of the first activity: "One of our municipal office clerks receives a paper permit application from the local resident, an applicant. The clerk first looks up the resident's name and address in our system, then enters the information from the paper application into the system, and assigns a temporary permit number to the application. When the application entry is complete, the clerk sends it to a manager to assign it to an adjudicator." Which name should the BPM analyst use for the first task that accurately describes the activity and follows recommended naming conventions?
A. Lookup name, create application, assign number, and send it to the manager
B. Clerk Receive and Enter Application
C. Application Entry
D. Create Application
正解：D

質問 2：
A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
A. When the problem first occurred and how often it occurred in each milestone.
B. The solution to the problem.
C. Who is the participant when the problem occurs and what other tasks does that participant complete.
D. Severity and frequency of the problem at the process, milestone, or activity level.
正解：D

質問 3：
On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
The goal of the project was to improve the efficiency of the process.
The concern was that the process was not fast enough.
The Critical to Quality (CTQ) was the speed of the process.
The client was interested in the cycle time of the process.
The time stamps at the beginning and at the end of the process are captured.
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Which step did the BPM analyst fail to perform in identifying the KPI?
A. Know the client's Service Level Agreements (SLAs)
B. Know the client objectives
C. Know the process decision makers
D. Know how to define the client's KPI
正解：C

質問 4：
A company needs to improve their hiring process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" analysis with the process stakeholders.

Identify the "Business Value Add" activities in this process.
A. "Inform Dept. of Labor"
B. "Post the position in job websites"
C. "Complete the hiring request form correctly"
D. "Terminate the application"
正解：A

質問 5：
During a process discovery session, the business subject matter experts (SMEs) and the
BPM analyst have created the following process for a "3rd Party Grant Writing Process":

The business subject matter experts (SMEs) insist that the review after the "Develop"
activities will be completed outside of the process platform. The process platform will be alerted that the reviews are complete and the process should proceed to the "Archive" activities".
How should the BPM analyst adjust the process so that the business requirements can be captured and a BPM Developer can have enough information to build an executable process?
A. Add a system swimlane and a message event to receive the review message (placed in new swimlane and the "Review" milestone)
B. Add a swimlane to the process diagram for a "Reviewer" role and an activity to accept the reviews (placed in new swimlane and the 'Review' milestone)
C. Combine the "Review" milestone and the "Archive" milestone into "Review and Archive"
D. Insert an Exception event on the process flow between "Complete Grant" and 'Email and Save Grant'
正解：A