IBM 000-275 問題集

質問 1：
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.

Identify the "Non-Value Add" activities in this process.
A. "Complete the hiring request form correctly" & "Check to make sure budget is available"
B. "Complete the hiring request form correctly" & "Terminate the application"
C. "Inform Dept. of Labor" & "Terminate the application"
D. "Inform Dept. of Labor" & "Check to make sure budget is available"
正解：A

質問 2：
A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?
A. Applicant
B. Receptionist
C. Front Office Supervisor
D. Manager
正解：A

質問 3：
During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.
A. 5. Implement the business process.
6.Develop the use cases.
7.Discuss findings and proposed solution.
B. 5. Document the business process.
6.Develop the solution approach.
7.Discuss findings and proposed solution.
C. 5. Document the business process inventory and roadmap.
6.Develop the solution approach.
7.Discuss detailed estimates.
D. 5. Demonstrate the business process playback.
6.Develop the use cases.
7.Discuss findings and proposed solution.
正解：B

質問 4：
A BPM analyst is approached by the BPM solution architect and asked to provide inputs to a rough order magnitude (ROM) estimate needed to further assess the implementation effort. What information must the BPM analyst provide to the BPM solution architect to assist with this effort?
A. A list of all the subject matter experts (SME) to get further information on implementation scope.
B. A list of all the business process diagrams with their relative number of steps.
C. A list of the service contracts required for all integrations defined during discovery.
D. A level of effort estimate to implement each task and integration.
正解：B

質問 5：
A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

A. Exhibit C
B. Exhibit B
C. Exhibit D
D. Exhibit A
正解：A